Responsible Gaming at al44 — Play Smart, Stay in Control
al44 is committed to providing a safe and enjoyable betting environment for every player in Bangladesh. We believe gambling should be fun, not a source of stress. This page outlines the tools, limits, and support resources available to help you stay in control at all times.
Six Pillars of Responsible Gaming at al44
Every tool and policy we have built is designed to keep your gambling experience positive, controlled, and within your personal boundaries.
Set a daily, weekly, or monthly cap on how much you can deposit into your al44 account. Once your limit is reached, no further deposits are processed until the period resets. Limits can be reduced instantly but increases take 24 hours to take effect.
Choose how long each playing session lasts. When your set time expires, al44 will automatically log you out. You will also receive on-screen notifications as you approach your session limit, giving you a chance to review your play before it ends.
If you need a short break, request a cooling-off period of 24 hours, 48 hours, or 7 days. During this time your account is temporarily suspended and no deposits or bets can be placed. The break begins immediately upon request.
For players who feel gambling is becoming a problem, al44 offers self-exclusion periods of 1 month, 3 months, 6 months, 1 year, or permanent exclusion. Self-exclusion is enforced immediately and cannot be reversed until the chosen period expires.
Set a maximum amount you are comfortable losing over a defined period. Once your loss limit is hit, al44 will prevent further wagering until the period resets. This tool is particularly useful during high-stakes BPL or IPL cricket betting seasons.
Our English-speaking support team is available around the clock to help you activate any responsible gaming tool, discuss concerns about your play, or guide you through the self-exclusion process. Reach us any time at [email protected].
How to Activate Your Safety Tools
Setting up responsible gaming controls on your al44 account takes only a few minutes. Follow these steps to put the right safeguards in place before your next session.
Log in to Your al44 Account
Visit the al44 Login page and sign in using your registered username and password. Ensure you are on the official al44.io domain.
Navigate to Account Settings
Once logged in, go to your account profile and select the "Responsible Gaming" section from the settings menu.
Choose Your Limit or Tool
Select the tool you want to activate — deposit limit, session limit, loss limit, cooling-off period, or self-exclusion — and enter your preferred values.
Confirm Your Selection
Review your settings and confirm. Restrictions take effect immediately. Increases to limits or removal of restrictions require a 24-hour review period.
Contact Support If Needed
If you cannot locate the Responsible Gaming settings or need urgent assistance, contact our team at [email protected] — available 24/7, Bangladesh Standard Time.
Available Limit Controls
al44 offers multiple configurable limit types so you can tailor your safeguards to match your personal budget and play style.
Daily Deposit Limit
Cap the total amount you can deposit in a single 24-hour period. Ideal for players who want strict day-to-day budget control.
Weekly Deposit Limit
Set a maximum deposit amount across a rolling 7-day window. Great for managing your betting budget week by week, especially during BPL season.
Monthly Loss Limit
Define the maximum amount you are willing to lose in a calendar month. Once reached, all further betting is paused until the following month.
Session Duration Limit
Limit each individual gambling session to a set number of minutes or hours. Receive in-session alerts at 75% and 90% of your chosen time.
Cooling-Off Period
Take a short enforced break of 24 hours, 48 hours, or 7 days without permanently closing your account. Perfect for resetting perspective.
Long-Term Self-Exclusion
Suspend your account for 1 month up to permanent exclusion. This is the strongest tool available and cannot be reversed until the period fully expires.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise. al44 encourages all players to be honest with themselves about their gambling habits. The following warning signs may indicate that gambling is becoming harmful.
🚨 Recognise These Warning Signs
- ⚠️ Gambling with money you cannot afford to lose, such as funds set aside for rent, food, or bills.
- ⚠️ Chasing losses — placing larger or more frequent bets to try to recover money already lost.
- ⚠️ Feeling anxious, irritable, or restless when you are not gambling or when you try to reduce your play.
- ⚠️ Lying to family members, friends, or colleagues in Dhaka, Chittagong, or elsewhere about the time or money spent on gambling.
- ⚠️ Borrowing money, selling possessions, or taking loans to fund gambling activity.
- ⚠️ Neglecting work, education, personal relationships, or daily responsibilities because of gambling.
- ⚠️ Gambling as a way to escape from stress, depression, loneliness, or other emotional difficulties.
- ⚠️ Repeatedly failing when you try to reduce, control, or stop gambling despite genuinely wanting to.
- ⚠️ Spending increasing amounts of time thinking about gambling, planning your next session, or reliving past wins.
Check In With Yourself
Honest self-reflection is the first step toward staying in control. Read through the questions below and consider your answers carefully. If several of them apply to you, it may be time to use one of al44's responsible gaming tools or seek external support.
🔍 Personal Gambling Self-Assessment
al44's Responsible Gaming Policy
A summary of the key commitments al44 makes to every player in Bangladesh regarding safe, fair, and transparent gambling practices.
🔞 Age Verification & the 21+ Rule
al44 enforces a strict minimum age requirement of 21 years for all players. Age verification is conducted at account registration and is repeated before any withdrawal request is processed. All new accounts are required to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — to confirm that the account holder meets the age requirement.
Where al44 has reasonable grounds to suspect that a player may be under the age of 21, the account will be suspended immediately and all pending transactions frozen pending investigation. Any funds deposited by an underage player will be refunded and the account permanently closed.
🎯 Our Approach to Responsible Marketing
al44 is committed to responsible marketing practices. We do not target advertising or promotional communications at individuals who are known to be under 21, who have self-excluded, or who have activated a cooling-off period. All promotional materials — including BPL betting bonuses, Eid special offers, and seasonal cricket promotions — are clearly labelled with the 21+ requirement and include responsible gaming messaging.
Players who have opted out of marketing communications will not receive bonus offers or promotional SMS messages. Marketing opt-out requests are processed within 48 hours. To opt out, contact our support team at [email protected].
🤝 Staff Training & Player Protection
Every member of the al44 support team receives dedicated responsible gaming training. Our staff are equipped to identify the behavioural indicators of problem gambling, to handle sensitive conversations with empathy and professionalism, and to provide accurate information about the tools and external resources available to players who are experiencing difficulties.
If a support agent identifies a player who appears to be exhibiting signs of problem gambling — for example, through unusual deposit patterns, repeated requests to reverse self-exclusion, or distressed communications — they are trained to proactively offer responsible gaming tools and escalate the case internally for a welfare review.
🔒 Data Confidentiality
All responsible gaming requests — including self-exclusion applications, cooling-off requests, and limit configurations — are treated as strictly confidential. This information is accessible only to al44 staff members directly involved in account management and welfare reviews. It is never shared with third-party marketing partners or used for profiling purposes.
Responsible gaming data is protected in accordance with al44's Privacy Policy. Players have the right to request a copy of the responsible gaming records held about them at any time by contacting [email protected].
You Are Not Alone — Help Is Available
If gambling is causing difficulties in your life, reaching out is the bravest and most important step you can take. al44 supports you every step of the way.
Contact al44 Directly
Our English-language support team is available 24 hours a day, 7 days a week. Email us at [email protected] and mention "Responsible Gaming" in your message for priority handling. We respond to all welfare-related queries within 2 hours.
Request Immediate Self-Exclusion
If you feel you need to stop gambling right now, email [email protected] with the subject line "Self-Exclusion Request". Your account will be suspended within 1 hour of receiving your verified request, regardless of the time of day.
Speak With a Counsellor
If you are struggling with problem gambling and need to speak to an independent professional, al44 recommends reaching out to a mental health counsellor or helpline in your local area — in Dhaka, Chittagong, Sylhet, or anywhere across Bangladesh. Your wellbeing comes before any bet.
Ready to Play? Set Your Limits First
Log in to your al44 account to configure your deposit limits, session times, and responsible gaming preferences before your next cricket bet or casino session. Safe play starts before the first wager. 21+ only. BDT transactions via bKash and Nagad.