al44 Frequently Asked Questions

al44 requires a valid government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. Upload clear scans or photographs of both sides of your document through your account settings. Verification is typically completed within 24 hours during business days.

The minimum age to register and play on al44 is 21 years old. This applies to all players in Bangladesh and any other jurisdiction where al44 operates. Age verification is conducted at registration and again before your first withdrawal is processed. Accounts found to belong to underage players are closed immediately and all funds are returned.

To reset your al44 password, visit the login page and click "Forgot Password". Enter your registered email address or mobile number and al44 will send you a secure reset link or OTP. Follow the instructions to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact support at [email protected].

No — al44 allows only one account per person. Operating multiple accounts is a violation of al44's Terms and Conditions and will result in all duplicate accounts being permanently closed, bonuses forfeited, and winnings voided. If you believe a duplicate account was created in error, contact [email protected] immediately to resolve the situation.

To close your al44 account permanently, send a written request to [email protected] from your registered email address. Before closure, any remaining balance will be withdrawn to your verified payment method. Note that if you are experiencing gambling-related difficulties, al44 recommends using the self-exclusion tool rather than closing your account outright, as self-exclusion carries additional safeguards.

To deposit via bKash on al44, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit — the minimum is ৳200 — and follow the on-screen instructions to complete the payment through your bKash app or USSD menu. bKash deposits are credited to your al44 account within minutes.

Nagad deposits on al44 are processed instantly in most cases. Once you confirm the payment in your Nagad app, funds typically appear in your al44 wallet within one to three minutes. If your deposit has not been credited after ten minutes, take a screenshot of the Nagad transaction confirmation and contact al44 support at [email protected] with the transaction ID.

The minimum withdrawal amount on al44 is ৳500. Withdrawals are processed to your verified payment method — bKash, Nagad, Rocket, Upay, or bank account. Your account must be fully KYC-verified before any withdrawal can be approved. Unverified accounts are limited to deposits only until identity documents are confirmed.

al44 processes most withdrawal requests within one to four hours for mobile wallet methods such as bKash and Nagad. Bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, or City Bank typically take one to two business days. Withdrawals requested during peak hours or on public holidays such as Eid or Victory Day may take slightly longer.

al44 does not charge any platform fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) or bank may apply their own transaction charges according to their standard fee schedule. al44 recommends checking your payment provider's terms before initiating a transaction to avoid any surprises.

Yes — al44 supports deposits and withdrawals via Rocket (Dutch-Bangla Mobile Banking) and Upay in addition to bKash and Nagad. To use Rocket or Upay, select the relevant option in the al44 Deposit section and follow the on-screen instructions. All mobile wallet transactions are secured with end-to-end encryption.

al44 offers an extensive range of cricket betting markets, including match winner, top run scorer, top wicket taker, over/under runs, innings totals, man of the match, and live in-play betting. al44 covers BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and international Test and ODI series featuring the Bangladesh Tigers.

Yes — al44 offers live in-play cricket betting with real-time odds that update ball by ball. You can place bets on the current over, next wicket, run rate, and many other dynamic markets while the match is active. Live betting is available on BPL, IPL, T20 World Cup, and major international series. A stable internet connection is recommended for the best live betting experience.

All slot games available on al44 are provided by certified game studios including Pragmatic Play, NetEnt, and Microgaming, whose titles are independently audited for fairness by recognised testing laboratories. Return to Player (RTP) percentages vary by game but typically range between 94% and 98%. RTP information for each game is displayed in the game's information panel.

Yes — al44 is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — including cricket betting, live casino, slots, and account management — works smoothly in your mobile browser without requiring a separate app download. Simply visit al44.io in your phone's browser and log in to your account.

Yes — al44 features a full live casino section powered by Evolution Gaming and Ezugi, offering live dealer games including Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and Dragon Tiger. Games are streamed in HD with real dealers and are available 24 hours a day, seven days a week, Bangladesh Standard Time.

al44 offers a welcome bonus to all newly registered and verified players on their first deposit. The specific bonus amount and structure may vary based on current promotions — check the Promotions section of your al44 account after registration for the latest offer. All welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet a bonus amount before you can withdraw any winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawing. Wagering requirements for each al44 promotion are stated clearly in the promotion's terms.

al44 periodically offers free spins promotions on selected slot titles, particularly during special events such as BPL season, Eid, Pohela Boishakh, and platform anniversaries. Free spins are credited to your account automatically when the qualifying conditions are met. Any winnings from free spins are subject to the wagering requirements specified in the respective promotion.

al44 rewards regular players through an ongoing loyalty programme. As you play, you accumulate points that unlock higher reward tiers, exclusive bonuses, faster withdrawal processing, and access to dedicated account management. Details of the current loyalty programme structure and tier thresholds are available in the Promotions section of your al44 account dashboard.

al44 is a safe and reliable platform that uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and al44 servers. Player funds are held in segregated accounts separate from operational funds. All games are sourced from certified providers and undergo independent fairness audits. al44 enforces strict KYC, AML, and responsible gaming policies to maintain a secure environment for Bangladesh players.

al44 protects your personal and financial data using 256-bit SSL encryption in transit and encryption at rest for all sensitive stored data. Access to player data is restricted to authorised staff only and is governed by strict internal access controls. al44 never sells your personal data to third parties. Full details of al44's data handling practices are available in the Privacy Policy at al44.io/privacy-policy.

al44 provides a comprehensive set of responsible gaming tools including deposit limits (daily, weekly, monthly), loss limits, session time limits, cooling-off periods (24 hours to 7 days), and self-exclusion (1 month to permanent). All tools can be activated instantly through your account settings. Players can also contact [email protected] at any time to activate any responsible gaming control immediately.

To self-exclude from al44, go to the Responsible Gaming section of your account settings and select a self-exclusion period — options range from one month to permanent exclusion. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and your account will be suspended within one hour. Self-exclusion is irreversible for the chosen duration; no deposits, bets, or logins are permitted during the exclusion period.